Contact

Contact Our Team

Get help with your sales or service support needs

WEB

Request help for service or other post issue questions
via online form on the Phoenix Service page.

MAIL

Regular Service
Phoenix Life Insurance Co.
P.O. Box 8027
Boston, MA 02266-8027

Overnight
Phoenix Life Insurance Co.
Suite 8027
30 Dan Road
Canton, MA 02021-2809

PHONE

Sales Support Desk:

1-888-794-4447, Option 1 (Annuities), Option 2 (Life)

Customer Contact Center:

1-800-541-0171

Web Account/Registration Help:

1-800-541-0171

Life Insurance Claims:

1-800-814-3692

New Business:

1-800-541-0171

New Business and Service Fax:

1-816-221-9674

Licensing and Commissions:

1-800-417-4769

Hours

Most lines available Monday - Friday, 8:30 a.m. to 6:00 p.m. ET

Note: The Customer Contact Center is closed daily from 12 to 1 pm ET.